Small Business

The SmallBizChat Podcast: Disrupt Your Competition Through Customer Amazement with Shep Hyken – Ep. 002

Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer at Shepard Presentations. He has presented keynote speeches and organization presentations for dozens of well-known companies including Energizer, Applebee’s, American Express, American Red Cross, and Georgia Oilman’s Association to help them build loyal relationships with their customers as well as their …

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The SmallBizChat Podcast: How I Became SmallBizLady – Ep. 001

Welcome to the first episode of the SmallBizChat Podcast – the show that’s on a mission to help you improve your small business and avoid small business failure. I’m your host, Melinda Emerson “SmallBizLady,” America’s #1 Small Business Expert. On today’s episode, I share who I am, how I became known as the SmallBizLady, and …

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Interview with David Dawson of Instant Print Shoppe – Small Business Show 243

Today on the show, we’re fortunate to have David Dawson with us, owner of The Instant Print Shoppe. David is going to talk all about printing as well as his journey as a small business owner. Regular listeners of the Small Business Show will know that we are passionate about the customer experience when they …

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